The EQ Edge: Emotional Intelligence and Your Success

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Some of these remarkable stories, those of our star performers, are detailed in Chapter There you'll find instances of how the EQ-i has predicted and assisted in the success of real people in a wide variety of fields, from the military to professional hockey, from bankers to doctors to journalists to collection agents to teachers.

Based on our findings, we know beyond doubt that EQ can be accurately determined and effectively improved upon on an individual basis. The purpose of this book is to show you how. More than North American newspapers reported on his findings, and, during that single week, we did dozens of radio and television interviews. Since then, the pace has quickened. In —the year MHS formally began to publish, distribute, and process the finalized EQ-i—Reuven Bar-On and Steven Stein were keynote speakers at the 50th anniversary celebration of Toronto's Jewish Vocational Services, a non-profit agency which offers community-based career counseling and psychological programs to the city's Jewish day schools.

A smattering of free pamphlets, along with the usual cross-your-fingers-and-pray public service announcements, formed the bulk of the advance promotion, and organizers optimistically set up chairs in a hotel ballroom. Who knew how many people might wander by out of idle curiosity, to hear about something as obscure as emotional intelligence? The answer is: Quite a few. As it happened, the presentation was delayed for half an hour while hotel staff scrambled to open up a room divider and find more seating.

The final tally showed that nearly 1, people—a cross-section ranging from mental health professionals to housewives to retirees—flocked to a basically unadvertised event. There are several reasons for this overwhelming response which, by the way, continued for a number of years in different countries around the world. First, people are excited and relieved to receive confirmation of what they've instinctively known all along—that IQ needn't be taken quite so seriously as before, that other factors are at least as important when it comes to success in life.

In fact, one can make the argument that in order for us to take advantage of our cognitive intelligence and flex it to the maximum, we first need good emotional intelligence. Because regardless of how brainy we may be, if we turn others off with abrasive behavior, are unaware of how we are presenting ourselves, or cave in under minimal stress, no one will stick around long enough to notice our high IQs.

Second, it's encouraging to discover that, thanks to the alternative or supplementary framework provided by the EQ-i, emotional intelligence can be reliably measured, and may eventually take its place alongside cognitive intelligence which achieved its current status in part because there were tools that quantified it and made it real. Third, it's heartening to learn that emotional intelligence cuts across the gender gap. Over and over again, we have found that men and women have remarkably similar overall scores on the EQ-i. This held true in a number of diverse countries and cultures worldwide.

The only differences arose when it came to the 15 component scales.

The EQ edge : emotional intelligence and your success, third edition

Women everywhere had higher scores in two of these categories—social responsibility and empathy—while men universally scored higher on stress tolerance. In addition, at least in North America, women came out slightly ahead on the interpersonal relationships scale, while men scored higher in self-regard. Suffice it to say that for every area of emotional intelligence in which women appear to enjoy a natural advantage, men have a counterbalancing strength elsewhere. Our analysis of the newest datasets, based on more than 4, people tested with the EQ-i 2. As before, there were no overall differences in EQ between men and women.

However, women scored higher in the interpersonal relationship realm than men.

There were some small, but statistically significant, differences in the subscales as well, with males scoring higher in independence, problem solving, and stress tolerance. Women, on the other hand, scored higher in emotional self-awareness, emotional expression, and empathy. Fourth, it's equally heartening to discover that emotional intelligence transcends race. Particularly in the United States, heated controversy has long surrounded the discrepancies which arise for a number of complex and, themselves, arguable reasons that have been found among the average IQ scores for groups of Caucasians, African-Americans, and Asian-Americans.

As a result of this furor, the findings and interpretations they reported were investigated by a special task force appointed by the American Psychological Association. And the acrimonious, though largely inconclusive, debate hasn't completely died down in the intervening years. This is one reason we attempted to compile the world's first data analysis of racial differences if they existed at all when it came to the components of emotional intelligence.

The EQ Edge: Emotional Intelligence and Your Success, 3rd Edition

Our first study was based on approximately 1, people located throughout North America who had completed the EQ-i. We compared the results obtained by members of the three races mentioned earlier, as well as those obtained by Hispanic-Americans. The average overall scores varied by less than 5 percent—a difference so small it might have arisen by chance.

The EQ Edge Emotional Intelligence and Your Success Jossey Bass Leadership Series Canada

Nor were there any significant differences among average scores for each of the EQ-i's five realms. In short, there seem to be no emotional advantages or disadvantages whatsoever based on race. Thus members of any ethnic group can confidently take and benefit from the EQ-i, and EQ itself remains a measure that can be applied in good conscience throughout a range of multicultural settings.

Reproduced with permission of Multi-Health Systems All rights reserved. These results were replicated in our study with the new EQ-i 2. This time we included a sample almost four times larger 3, people from throughout North America in the testing. The results, as seen in Figure I. The last, and perhaps most important, point is that people are buoyed by the knowledge that—as you shall see in the following chapter—EQ is not permanently fixed.

Age, gender, or ethnic backgrounds do not deter you from enhancing your EQ. The skills defined and measured by each of the EQ-i's component scales can be improved no matter how old you are, and the stronger your skills, the greater your chances for success. The stronger your emotional intelligence, the more likely you are to be successful as a worker, a parent, a manager, an adult child to your own parents, a partner to your significant other, or a candidate for a workplace position.

It's never too late to make a change for the better. And if you really want to make that change in your life, you can. Furthermore, the process can be started in childhood, which is why a version of the EQ-i for youths was also developed. Like its adult counterpart, the youth version helps children and adolescents to become more aware of their emotions; to be more positive about themselves; to get along better with others; to be better problem solvers; to better cope with stress; to be less impulsive; and to enjoy life. Research on emotional intelligence has demonstrated that it is a preventative measure against bad behavior.

Increasing EQ in youths may help reduce the risk of extreme violence and help prevent some of the atrocities seen in our schools, such as the murders at Columbine High. Developing emotional intelligence at an early age gives individuals an edge well into adulthood. The EQ Edge , 3rd Edition, includes definitions and works that have been adapted from the new and completely revised EQ-i 2. Do you remember your high-school valedictorian? How about the class brain, who got straight As and seemed destined to follow a path of uninterrupted triumph?

Chances are, you don't know what happened to these youthful academic achievers, but you can probably name one or two classmates who went on to chalk up major and maybe highly unexpected success. Perhaps they created and now head companies of their own or became prominent and well-respected leaders in their communities.


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But who'd have thought it at the time? Back then, they were busy socializing, playing guitar in the basement, or tinkering with mysterious spare parts in the garage. Maybe they just squeaked through school with passing grades. Their stars shone brightly only when they went out into the real world.


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It is scarcely a revelation that not everyone's talents fit the school system's rather restrictive model for measuring achievement. History is full of brilliant, successful men and women who failed miserably or underachieved in the classroom, and whose teachers and guidance counselors relegated them to life on the margin. But despite this convincing body of evidence, society has persisted in believing that success in school equals success in life—or, at the very least, in the workplace.

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The EQ Edge: Emotional Intelligence and Your Success by Steven J. Stein

Now that assumption is being overturned. Most of us know in our bones that there's a world of difference between school smarts and street smarts—between braininess and general savvy. The first has its place, but the second, while more intangible, is much more interesting. It's the ability to tune in to the world, to read situations and connect with others while taking charge of your own life. Now, thanks to the EQ-i, undeniable evidence has shown a close link between this ability—which has relatively little to do with intellect per se—and long-term success.

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What is success? Let's define it as the ability to set and achieve your personal and professional goals, whatever they may be. That sounds simple, but of course it's not. An individual's definition of success will quite naturally ebb and flow over time. We want different things and pursue different goals simply because we age, accumulating experience and shouldering responsibilities.

Youthful idealism makes room for mature reality and the need for compromise; different imperatives or ingredients assume different intensities, depending on the particular role we're attempting to fill—for example, that of worker, spouse, or parent. What is our main concern at any given moment?